HOW TO ORDER

WHAT SHIPPING METHOD ARE AVAILABLE?

We deliver to any destination where FedEx is available. However, we may also employ DHL, UPS and other couriers to get your order to you if you are located outside of the normal FedEx delivery zone.

DO YOU SHIP INTERNATIONALLY?

Yes! All online purchases are shipped and insured for a $15 flat fee

DO YOU HAVE AN AFTERCARE SERVICE?

At this time, we do not provide an aftercare service in house. However, the warranty provided at the time of your purchase is honored internationally through the official manufacturer’s service center.

CAN I RETURN A PURCHASE, EXCHANGE A PURCHASE OR GET A REFUND?

Unfortunately, in accordance with authorized retailer regulations, we are unable to provide refunds or exchanges at this time.

WHAT DOES DUTY FREE & TAX FREE MEAN?

Items purchased “Duty Free & Tax Free” are exempt from certain local and national taxes and duties, on the requirement that said items must be exported to countries outside the sellers tax territory. As such, the prices you find in duty free & tax free stores will be competitive worldwide as they are sheltered from the local taxes and duties of the host country.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We know how important it is to receive you purchase in perfect condition which is why deliver your items using an insured courier service.  It usually takes 2-5 working days to recieve your package once it has been shipped from the island.  Please note all orders must be signed for upon receipt for security purposes.  Over national & bank holidays, or due to adverse weather, delivery times may be extended as the result of conditions that are out of our control.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

Please email at [email protected] or call us as 876 953 2242 is you have any other questions or concerns.

CAN YOU SPECIAL ORDER ITEMS NOT LISTED ON THE WEBSITE?

Yes! We special order items not listed on our website all the time. Please get in touch with us to find out more about the special order process if you’re interested in an item that’s not on our website.

WHAT ARE THE BENEFITS OF PURCHASING THROUGH AN AUTHORIZED RETAILER?

The clearest benefit that an authorized retailer provides the assurance of guaranteed and complete coverage under the official manufacturer’s warranty. Additionally, authorized retailers generally have access to the entire line of the brands they represent.

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